YOUR INPUT
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*KL&J Project Manager:   
KL&J Project Number:   
*Description of Project:   
Evaluate Criteria Conclusion
Cooperativeness:
Understands and relates to client's needs and expectations; responsiveness; flexibility 		  
Exceeded Expectation   
Met Expectation   
Needs Improvement   
Serious Problem   
N/A   
Communication:
Listens to client; provides timely information on progress/problems 		  
Exceeded Expectation   
Met Expectation   
Needs Improvement   
Serious Problem   
N/A   
Dependability:
Highest priority given to solving client's problems; cost-effectiveness 		  
Exceeded Expectation   
Met Expectation   
Needs Improvement   
Serious Problem   
N/A   
Attitude:
Consistency; promises kept; credibility, trustworthiness 		  
Exceeded Expectation   
Met Expectation   
Needs Improvement   
Serious Problem   
N/A   
Timeliness:
On-time delivery; expeditious completion of tasks 		  
Exceeded Expectation   
Met Expectation   
Needs Improvement   
Serious Problem   
N/A   
Technical Quality:
Completeness; accuracy; relevance 		  
Exceeded Expectation   
Met Expectation   
Needs Improvement   
Serious Problem   
N/A   
Documents:
Clarity of reports, drawings and other 		  
Exceeded Expectation   
Met Expectation   
Needs Improvement   
Serious Problem   
N/A   
Cost-effectiveness:
Value received based on actual cost of service 		  
Exceeded Expectation   
Met Expectation   
Needs Improvement   
Serious Problem   
N/A   
Overall:
How does our performance compare to that of other service firms you have worked with? 		  
Exceeded Expectation   
Met Expectation   
Needs Improvement   
Serious Problem   
N/A   
Other Comments :
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